Operating Principles & Policies
UrbanCarriers operates on clearly defined principles that govern how routes are evaluated, vehicles are deployed, and service levels are maintained.
These principles ensure predictable performance, safety compliance, and scalability across enterprise deployments.
Route-First Execution
UrbanCarriers follows a route-first, vehicle-second approach to last-mile execution.
| Route Class | Typical Characteristics | Vehicle Policy |
|---|---|---|
| UC-Core | ≤100 kg, high-density urban routes | CROC EV |
| UC-Extended | 100–300 kg, lower density or spillover | Partner electric vehicles |
| UC-Out-of-Scope | Bulky, oversized, non-stackable items | Not accepted / Client-handled |
All routes are first evaluated for CROC EV suitability using payload, volume, and largest-item dimensions. Routes that meet UC-Core criteria are executed using CROC EV. Routes that exceed this envelope are classified as UC-Extended and executed using partner electric vehicles to maintain SLA continuity.
UrbanCarriers was created to address a specific inefficiency in last-mile logistics: high-density, sub-100 kg urban routes where two-wheelers are routinely overloaded and larger vehicles are operationally inefficient.
Efficiency & Access: CROC EV is purpose-built for dense urban access and high stop-density efficiency.
Safety: It ensures compliance without overloading risks. This is a route-fit decision, not a brand mandate.
UrbanCarriers is measured on SLA performance and cost per delivery, not on vehicle mix. Vehicle selection is governed by documented route-fit rules and operating principles.
Third-Party Vehicle Use
- Only electric vehicles are permitted under partner deployments
- Vehicles operate under neutral or white-label branding
- Partner vehicles are used only for routes outside the UC-Core envelope
- Vehicle mix complexity is fully handled by UrbanCarriers and not exposed to clients
Safety & Compliance
- No overloading beyond rated payload or volume limits
- Defined cargo dimension and stacking rules
- Driver onboarding and route SOP adherence
- Compliance with urban transport and safety norms
Sustainability
- EV-first deployment across all route classes
- Route-level carbon impact tracking
- Transparent disclosure where non-EV bridging is required
Data & Reporting
- Single SLA and reporting layer regardless of vehicle type
- Route-level metrics: drops, distance, utilisation
- Client visibility without operational complexity handled by UrbanCarriers